7win Privacy Policy — Understand How Your Information Is Handled

When you create an account on 7win, we collect the personal information you provide during the registration process, including your full name, date of birth, email address, and contact number. We also collect identity verification documents as required by applicable regulations in the Philippines, such as a government-issued ID, to confirm that you meet the minimum age requirement and to prevent fraudulent account creation. During your use of the platform, we automatically collect certain technical data including your device type, browser version, IP address, and session activity logs — this information helps us maintain platform security and improve the overall experience. When you make deposits or request withdrawals, our payment processing systems collect transaction details including the amount, method, and timestamp, though full payment card or account credentials are handled exclusively by our licensed payment partners and are never stored directly on 7win servers. We may also collect information you voluntarily provide when you contact our support team, submit feedback, or participate in any platform surveys or promotions. All data collection is limited to what is genuinely necessary for the purposes described in this policy, and we do not collect sensitive personal information beyond what is required for identity verification and regulatory compliance. You have the right to know exactly what data we hold about you, and you may request a summary of your personal data at any time by reaching out to our support team.

The personal data collected by 7win is used primarily to operate and manage your account, process your deposits and withdrawals in Philippine pesos (PHP), and ensure that your platform experience is secure and personalised. We use your identity information to fulfil our obligations under applicable Philippine regulations, including age verification and anti-money laundering checks, which are standard requirements for licensed online gaming and entertainment platforms. Technical and session data is used to monitor platform performance, detect unusual activity, prevent unauthorised access, and investigate any security incidents that may affect your account or the platform as a whole. We may use your contact details to send you important account notifications — such as transaction confirmations, security alerts, and updates to our Terms and Conditions or this Privacy Policy — and you cannot opt out of these essential communications as they are necessary for the safe operation of your account. If you have opted in to receive promotional communications, we may also use your contact details to inform you about relevant offers, VIP programme updates, or new features available on the platform; you can withdraw this consent at any time by updating your account preferences or contacting our support team. We do not use your personal data to make automated decisions that produce significant legal effects on you without human review. Your data is never used for purposes beyond those described in this policy without your explicit consent.

7win does not sell, rent, or trade your personal information to any third party for marketing or commercial purposes — this is an absolute commitment we make to every player on our platform. We do share limited personal data with trusted third-party service providers who assist us in operating the platform, including licensed payment processors, identity verification services, and cloud infrastructure providers; all such partners are contractually required to handle your data in accordance with applicable data protection standards and are prohibited from using it for any purpose beyond the specific service they provide to us. In certain circumstances, we may be legally required to disclose personal data to regulatory authorities, law enforcement agencies, or courts in the Philippines if we receive a valid legal request or if disclosure is necessary to prevent fraud, protect the safety of our players, or comply with our licensing obligations. If 7win undergoes a business restructuring, merger, or acquisition, your personal data may be transferred to the successor entity as part of that process; in such an event, we will notify affected account holders and ensure that the receiving party is bound by privacy obligations at least equivalent to those described in this policy. We will never disclose your personal data to other players or any unauthorised third parties under any circumstances. Any third-party service provider that receives your data is subject to regular review to ensure ongoing compliance with our data protection standards. If you have concerns about a specific disclosure, you are welcome to contact our support team for clarification.

Protecting your personal information is a core operational priority at 7win, and we implement a range of technical and organisational measures to safeguard your data against unauthorised access, loss, alteration, or disclosure. All data transmitted between your device and the 7win platform is encrypted using industry-standard protocols, ensuring that your account credentials, payment details, and personal information cannot be intercepted during transmission. Access to personal data within our organisation is strictly limited to personnel who require it to perform their specific job functions, and all staff with data access are subject to confidentiality obligations and regular security training. Our systems are monitored continuously for suspicious activity, and we maintain incident response procedures to address any potential data security events promptly and effectively. In the unlikely event of a data breach that poses a risk to your rights or interests, we will notify affected account holders and the relevant authorities in accordance with applicable Philippine data protection requirements. We strongly encourage you to protect your own account by using a strong, unique password and by never sharing your login credentials with anyone. If you suspect that your account has been accessed without your authorisation, please contact our support team immediately so we can take appropriate action to secure your account.

We retain your personal data for as long as your account remains active and for a period thereafter as required by applicable laws and regulations in the Philippines, including those relating to financial record-keeping and anti-money laundering compliance. When you close your 7win account, we will retain certain records for the minimum period required by law before securely deleting or anonymising them; the specific retention period may vary depending on the type of data and the regulatory requirement that applies to it. Transaction records, identity verification documents, and account activity logs are typically retained for a period of five years following account closure, in line with standard financial services compliance requirements. Data that is no longer required for any legal, regulatory, or operational purpose is deleted or anonymised in a secure and irreversible manner. If you would like more specific information about the retention period that applies to a particular category of your personal data, you are welcome to contact our support team with your query. We do not retain personal data beyond what is necessary, and we review our data holdings regularly to ensure that outdated or unnecessary information is removed in a timely manner. Your right to request deletion of your personal data is acknowledged, subject to any overriding legal obligations that require us to retain certain records.

As a registered account holder on the 7win platform, you have a number of rights in relation to your personal data that we are committed to upholding in accordance with applicable Philippine data protection law. You have the right to access the personal information we hold about you and to receive a copy of it in a clear and understandable format upon request. If any of the personal data we hold is inaccurate or incomplete, you have the right to request that it be corrected, and we will action such requests promptly after verifying your identity. You have the right to request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to any legal retention obligations that may apply. You may also object to or request the restriction of certain types of data processing, and we will consider such requests carefully and respond within a reasonable timeframe. If you have provided consent for us to use your data for promotional communications, you have the right to withdraw that consent at any time without affecting the lawfulness of processing that took place before the withdrawal. To exercise any of these rights, please contact our support team with your request and we will guide you through the process; we may need to verify your identity before processing certain requests to protect the security of your account.

7win reserves the right to update this Privacy Policy from time to time to reflect changes in our data practices, applicable laws, or the features and services available on the platform. When material changes are made, we will notify registered account holders through the platform and update the "last reviewed" date at the top of this page so you can always tell when the policy was most recently revised. We encourage you to review this page periodically, particularly if you have been away from the platform for an extended period, to stay informed of how your personal data is being handled. Your continued use of the 7win platform following the publication of an updated Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with any changes to this policy, you should stop using the platform and contact our support team to discuss your account options. Previous versions of this Privacy Policy are not retained for public access; the version currently published on this page represents the policy in force. For any questions about recent changes or how they affect you, the FAQ page is a good place to start.